MAX Call Taking is a 9-1-1 call taking solution designed to give the telecommunicator the tools they need to increase efficiency and minimize distractions. It provides the solid reliability for which Zetron is known in an end-to-end Next-Generation 9-1-1 call handling solution built with scalability and redundancy at it’s core. It offers a full range of features and functionality that are important to Emergency Communication Centers (ECCs) and employs the latest standards-based IP protocols and IT best practices. The intelligent user interface (UI) is expressly designed to streamline and simplify tasks, reduce distractions and fatigue while improving efficiency. The system comes with built-in interfaces and shared components with other Zetron solutions such as MAX CAD/GIS, MAX Dispatch, and MAX Fire Station Alerting creating an integrated command & control suite. With MAX Call Taking, you are buying more than a 9-1-1 call handling product, you are buying a solution that scales to the needs of your operation both today and tomorrow.
Get more accurate mobile caller location and additional data today!
With RapidSOS Emergency Data Response Platform, PSAPs can securely access device-based hybrid location and additional data from enabled smartphones, without the need for the caller to use an app, resulting in faster and more accurate location than Phase 2 information currently available. Learn more
Core Product Features
Automatic Call Distribution (ACD)
MAX Call Taking offers built-in skills based routing capable of sophisticated call distribution. Configurable call queues reduces transfers by delivering specific call types to call-takers who have defined roles, skill, and ability to handle them.
Optimized call handling
Telephony PBX Support
Integrated i3 Text to 9-1-1
Map Viewer displays calls using local ESRI GIS data
Map Viewer integration allows 9-1-1 calls and Text to display on the viewer prior to answer. This feature allows call-takers the ability to answer a call based on geographic location. Locations will update and map as the call-taker rebids for better location accuracy. Traditional ALI and RapidSOS location (when available) are displayed on the Map Viewer. 9-1-1 voice and text calls can be answered and released from the Map Viewer display. The Map Viewer uses your local ESRI GIS data.
Supports current and emerging NENA i3 standards
SIP-based solution with support of softphones and SIP phones, ready to meet existing and emerging NENA NG9-1-1 i3 functional and interface standards. Compatible with Emergency Services IP Networks (ESInets) supporting both single Emergency Call Centers and hosted solutions.